Refund Policy

Refund & Rescheduling Policy

Advanced Care Medical Nail Spa values every guest and strives to provide high-quality, professional, and medically safe services. Because each appointment reserves dedicated time and resources for your individual care, the following policies apply:

Service Refunds

All services are non-refundable once rendered.
If you are dissatisfied with your service, please notify your technician before leaving the appointment so we can make every reasonable effort to correct the issue on the same day.
Adjustments or re-treatments may be offered at management's discretion within 7 days of your original service.

Product Refunds

For health and safety reasons, opened or used retail products cannot be returned or exchanged.
Unopened products in original packaging may be exchanged within 7 days of purchase with a valid receipt.

Deposits & Cancellations

A non-refundable deposit is required to secure all appointments.

Cancellations or reschedules must be made at least 24 hours in advance to avoid loss of deposit.
No-shows or same-day cancellations will result in forfeiture of the deposit and may require prepayment for future bookings.

Medical or Emergency Exceptions

We understand emergencies and medical circumstances can arise unexpectedly. In such cases, please contact us as soon as possible — accommodations or partial credits may be offered at

Payment Methods

We accept cash, debit/credit cards, and eligible FSA/HSA cards for qualifying medical nail services.

All payments are due at the time of service.